Customer FAQs

1. How does Click and Collect work?

Answer: Click and Collect is a convenient service that allows you to order products online and pick them up at our store within 24 hours.

Simply place your order through our website, select the Click and Collect option at checkout, and you will receive a confirmation email when your order is ready for collection.

Please bring your confirmation email and a valid ID when picking up your order.

2. What do I need to bring when picking up my Click and Collect order?

Answer: When picking up your Click and Collect order, please bring a copy of your confirmation email (either printed or on your mobile device) and a valid ID.

If someone else is collecting the order on your behalf, they will also need to bring a valid ID along with the confirmation email.

3. Can I return or exchange items purchased online?

Answer: Yes, you can return or exchange items purchased online within 30 days of the purchase date. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Please see our Refunds and Returns Policy for more detailed information on the return process.

4. What if an item I want is out of stock?

Answer: If an item you want is out of stock, you can contact us to find out when it will be available again. We regularly restock popular items, and our team can provide you with an estimated availability date.

Alternatively, we can help you find a suitable substitute from our wide range of products.

5. Do you offer any discounts for bulk purchases?

Answer: Yes, we offer discounts for bulk purchases. The discount amount depends on the type and quantity of the items you are purchasing. For more information on bulk order discounts, please contact our sales team at sales@westalltimber.com.au or call us 9546 5622