Refunds and Returns Policy
Westall Timber Refunds and Returns Policy
At Westall Timber, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, our Refunds and Returns Policy will assist you in resolving any issues promptly and efficiently.
1. Returns
Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Timeframe: Our policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Proof of Purchase: A receipt or proof of purchase is required for all returns.
2. Non-Returnable Items
Certain items are exempt from being returned. Non-returnable items include:
- Gift cards
- Customised or special order items
- Items marked as clearance or final sale
3. Refunds
Refund Policy: Refunds can only be issued before the order is confirmed. Once the order is confirmed, a refund will no longer be possible.
In-store Credit: After the order is confirmed, if you wish to make any changes or cancel the order, you will only be eligible for in-store credit. This credit will be valid for up to 30 days from the date of issue.
Inspection: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund or store credit request.
Approval: If your return is approved, and it falls within the refund eligibility window, your refund will be processed and applied to your original method of payment within a certain number of days. If outside of the refund window, store credit will be applied.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at sales@westalltimber.com.au.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@westalltimber.com.au and send your item to: Factory 2/30 Bando Rd, Springvale, VIC 3171.
5. Click and Collect Orders
For items ordered through our Click and Collect service, please bring your confirmation email and a valid ID when picking up your order. If you are unsatisfied with your purchase, you can return it to our store within 30 days, following the guidelines above.
Contact Us
For more information about our Refunds and Returns Policy, please contact us at:
Email: sales@westalltimber.com.au
Phone: 9546 5622
Address: Factory 2/30 Bando Rd, Springvale, VIC 3171